General business conditions of Dominican Airport Transfers :
Please read these terms and conditions
carefully before making any booking, as they contain important information about
your rights and obligations.
1
Introduction
1.1
Please read these terms and conditions carefully before ordering any services from
Dominican Airport Transfers.
1.2
By ordering any services from our web site, you agree to be legally bound by these
terms and conditions of use as they apply to your order. These terms and conditions
apply to all Services supplied by us to you and we agree that these are the only
conditions that will apply.
1.3
If you do not wish to be bound by these terms and conditions then regrettably you
may not order any services from our web site.
2
Nature of our web site
2.1
Our web site is a place for you to select and order an excursion or a transfer
service to take you to and/or from your holiday resort, from and/or to the relevant
airport (the "Service"). Our web site describes the Service in more detail.
2.2
Please note that the contents of our web site are aimed only at users aged 18 and
above, and you must be 18 years or over to purchase the Service, using the payment
method displayed on our web site.
3
Ordering
3.1
To order a Service you must follow the ordering procedures set out on our order
page of our web site. All orders must be placed at least 24 hours in advance of
your departure.
3.2
Dominican Airport Transfers is entitled to refuse any order placed by you. If your order is accepted,
we will confirm acceptance to you by online electronic means ("Confirmation") to
the e-mail address you have given us on ordering. Subject to clauses 3.3 and 5,
the order will then be fulfilled on the date set out in the Confirmation.
3.3
You promise to us that all details you provide to us for the purpose of purchasing
the Service will be correct, that the credit or debit card which you use is your
own and that there are sufficient funds or credit facilities to cover the cost of
the Service. We reserve the right to obtain validation of your credit or debit card
details before providing you with the Service. If validation cannot be obtained
and payment is not made, we reserve the right to cancel the Confirmation and the
Service will not be performed. We will advise you as soon as possible to the e-mail
address you have given us if we have to cancel the Service you have booked.
4
Prices and Payment
4.1
Details of our prices for the Service, and the procedures for payment and delivery
are displayed on our web site. The price of any Service is the price displayed on
our web site at the date and time of your order. We may change the price of any
Service on our web site before you place an order. We try to ensure that our prices
displayed on our web site are accurate but the price on your order will need to
be validated by us as part of the acceptance procedure (see clause 3.2 above). We
will inform you if a Service's correct price is higher than that stated in your
order and you may cancel the order and decide whether or not to order the Service
at the correct price. If you cancel the order, we will refund all monies you have
paid.
4.2
Prices quoted are per vehicle - except in the case of large group (more than 10
perosns) transfers per person rates are quoted. Each passenger is entitled to carry
with them one standard suitcase or holdall and one piece of hand luggage of a similar
size as allowed by airlines. Further luggage may be carried at the discretion of
the driver but PLEASE NOTE THAT THIS MAY BE SUBJECT TO A FURTHER CHARGE FOR WHICH
YOU WILL BE LIABLE AT THE TIME. Please contact us prior to travel if you are travelling
with golf clubs, surf boards or any other exceptional item as a larger vehicle size
may be required.
4.3
You must pay by credit or debit card at the time of order as set out on the order
page of our web site. The cards we accept are set out on the order page of our web
site.
5 Performance
5.1
We will use all reasonable efforts to ensure that our diver collects you from your
collection point at the time set out in your Confirmation. However, we will not
be liable for any loss or costs you suffer or incur through any reasonable or unavoidable
delays and it is your responsibility to ensure that you book the transfer to collect
you in time. We will not be responsible for any losses you suffer (including for
example any missed flight) due to your failure to allow sufficient time for your
journey.
5.2
If your outbound flight is delayed, your Service will automatically be amended and
your vehicle will collect you at your revised time of arrival. Please note additional
night supplements may be applicable.
5.3
ALL BOOKINGS FOR A SERVICE FROM YOUR RESORT TO THE RELEVANT AIRPORT MUST BE CONFIRMED
WITH US AT LEAST 48 HOURS BEFORE YOUR DEPARTURE FROM THE RESORT. IT IS YOUR RESPONSIBILITY
TO CONFIRM YOUR BOOKING AND IF YOUR BOOKING IS NOT SO CONFIRMED, WE CANNOT GUARANTEE
THAT THE SERVICE WILL BE PROVIDED AND WE WILL NOT BE LIABLE FOR ANY LOSSES OR ADDITIONAL
COSTS YOU INCUR.
5.4
If the Service delivered is not what you ordered or is not performed with reasonable
skill and care, Dominican Airport Transfers will refund to you the price paid and, if the Service
is not performed at all, we will refund to you the price paid together with your
reasonable costs incurred due to the failure.
5.5
If you have any service issues, you should direct them to us via email at
r.silva@dominicanairporttransfers.com Rafael
Silva will endeavor to resolve all service issues within 28 days of notification.
5.6
Please note that any complaints must be received in writing by Dominican Airport Transfers within
28 days of the return booking date. (If an outbound transfer only ? then within
28 days of this date).
5.7
It is the customers responsibility to travel with their booking confirmation which
lists arrival instructions (which differ in each airport) and all of the relevant
local contact numbers in the event of an emergency and local office reconfirmation
hours and contact number. This is made clear at the end of the booking process.
Dominican Airport Transfers accept no responsibility or compensation claims for any loss of service
should the customer not travel with their booking confirmation.
6 Variation and Cancellation
6.1
If your holiday details change, you can amend your booking up to 24 hours prior
to your departure, subject to payment of any difference in the applicable prices
in accordance with clause 4 above.
We
reserve the right to charge a
US$20.00 Dollars
administration fee for any booking that is amended at any time prior to departure.
6.2
You may cancel your booking at any time. The following cancellation policy will
apply.
Inside
24 hours of the departure date
100%
cancellation fees will apply - no monies will be refunded.
2 -
3 days prior to the departure date
50%
of the cost of the booking will be charged.
4 -
5 days prior to the departure date
25%
of the cost of the booking will be charged.
Outside
of 11 days of departure a
US$20.00
Dollars administration fee per booking will be charged.
7 Information you provide
7.1
The following applies to any information you provide to us, for example during any
registration or ordering process:
7.1.1
You authorise us to use, store or otherwise process any personal information which
relates to and identifies you, including but not limited to your name and address,
to the extent reasonably necessary to provide the Services by us or our sub-contractors,
including local taxi and tourist transportation firms. If you obtain or choose to
buy a Service through our web site then we may collect information about your buying
behaviour and if you send us personal correspondence such as e-mails or letters
then we may collect this information into a file specific to you (together, the
various purposes set out in this paragraph and in our privacy policy set out on
our web site shall be known as "the Purposes"). All such information collected by
us shall be referred to in these terms and conditions as "Personal Information".
7.1.2
You must ensure that the Personal Information you provide is accurate and complete
and that all ordering or registration details (where applicable) contain your correct
name, address and other requested details. For more information about how we deal
with your Personal Information, please read our privacy policy.
7.2
By accepting these terms and conditions, you agree to the processing and disclosure
of the Personal Information for the Purposes. You also agree that the Purposes may
be amended to include other uses or disclosures of Personal Information following
notification to you by means of a notice on our web site, which you should check
regularly. If you would like to review or modify any part of your Personal Information
then you should email us.
8 Liability
8.1
We promise that all Services you purchase from our web site will be performed with
reasonable skill and care and, as far as reasonably possible, in accordance with
our agreement. We will do our best to ensure that all materials and information
published on our web site are accurate, but please note that all materials and information
on our web site are provided on an "as is" basis.
8.2
The Services are provided to you for private domestic use only and this is a consumer
contract. Accordingly, we accept no liability for any business loss (which includes
without limitation any loss of contracts, loss of profits, loss of revenue or loss
of anticipated savings in expenditure or any loss or corruption of data) however
caused, even if foreseeable. We reserve the right to subcontract the provision of
the Services to third parties and in such situations, our liability is limited to
ensure that we use due care and skill in the selection of the third party to provide
the Services. These exclusions do not apply to any liability we may have for death
or personal injury resulting from our negligence and for which our liability is
unlimited.
8.3
If we are liable to you for any reason, our liability will be limited to the direct
costs you incur which are a foreseeable consequence of our failure. This limit does
not apply to any liability we may have for death or personal injury resulting from
our negligence and for which our liability is unlimited.
9 General
9.1
If you wish to rely on any variations to these terms and conditions, you should
ensure that such variations are agreed with us in writing as soon as possible.
9.2
We may transfer or subcontract any or all of our rights and obligations under these
terms and conditions at any time.
9.3
We may alter these terms and conditions from
time to time and post the new version on our web site, following which all use of
our web site will be governed by that version. You must check the terms and conditions
on the web site regularly. The terms governing the purchase of any Service will
be the terms in place at the time of your order.
9.4
These terms and conditions together with the privacy policy, any order form and
payment method instructions, if any, are the whole agreement between you and Rafael
Silva. If you intend to rely upon any variations or other statement made by Rafael
Silva or any other person, you should ensure that this is agreed in writing with
us as soon as possible.
9.5
A person who is not a party to our agreement has no rights under the Contracts.
9.6
If any provision or term of these terms and conditions shall become or be declared
illegal, invalid or unenforceable for any reason whatsoever, such term or provision
shall be deleted but all other terms will remain valid.
9.7
These terms and conditions and your use of our web site are governed by the laws
of the relevant part of the Dominican Republic and the relevant Courts of the Dominican
Republic shall have the exclusive jurisdiction in relation to any disputes arising
between us in relation to this Agreement.
9.8
Neither you nor Dominican Airport Transfers will be held liable for any failure to perform any
obligation to the other due to causes beyond or Dominican Airport Transfers respective reasonable
control.
9.9
Failure by either party to exercise any right or remedy under this agreement does
not constitute a waiver of that right or remedy.
10 Notices
10.1
All notices shall be given:
10.1.2
to you at either the e-mail or postal address you provide during any ordering process.
10.2
Notice will be deemed received when an email is received in full (or else on the
next business day if it is received on a weekend or a public holiday in the place
of receipt) or 48 hours after the date of posting.
11 Replacement
11.1
These terms and conditions, together with the privacy policy, any order form and
payment method instructions, if any, replace all other terms and conditions previously
applicable to the use of our web site and/or sale of the Service. Please click on
the "I Agree" button to confirm your acceptance of these terms and conditions.
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